Privacy policy

Effective Date: December 9, 2024

Fetch Eyewear ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.fetcheyewear.com. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

1. Information We Collect

We may collect personal and non-personal information about you in several ways, including:

Personal Information:
- Name
- Email address
- Mailing address
- Phone number
- Payment information (e.g., credit/debit card details)
- Account login credentials

Non-Personal Information:
- IP address
- Browser type and version
- Operating system
- Device type
- Pages you visit on our website
- Referring website URLs

Health Information (If Applicable):
If you provide prescription information, we may collect details about your eyewear prescription, pupillary distance, or other vision-related data. This information will be used solely for fulfilling your orders or processing your prescription-related requests.

2. How We Use Your Information

We use your information to:
- Process transactions and fulfill your orders
- Provide customer support and respond to inquiries
- Send promotional and marketing communications (with your consent)
- Improve website functionality and user experience
- Conduct analytics to better understand customer preferences
- Comply with legal obligations

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information with:
- Service Providers: Third-party vendors who help us operate our website, process payments, and deliver products or services.
- Marketing and Analytics Partners: To deliver personalized ads and measure website performance.
- Legal Obligations: Government or legal authorities when required to comply with laws or legal processes.
- Business Transfers: If Fetch Eyewear undergoes a merger, acquisition, or asset sale.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to enhance your experience on our website. These may include:
- Necessary Cookies: Enable core website functionality.
- Performance Cookies: Track site usage for analytics purposes.
- Marketing Cookies: Deliver personalized ads and promotions.

You can manage your cookie preferences through your browser settings.

5. Your Rights

You have the right to:
- Access your information
- Update or correct inaccuracies in your information
- Request deletion of your data
- Opt-out of marketing communications

California Residents:
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:
- The right to know the categories of personal information collected and shared.
- The right to request deletion of your personal information.
- The right to opt out of the sale or sharing of your personal information.

To exercise your rights, please email us at info@fetcheyewear.com.

6. Data Security

We implement industry-standard security measures to protect your personal information. However, no transmission or storage system is completely secure, and we cannot guarantee absolute security.

7. Retention of Information

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.

8. Accessibility Statement

Fetch Eyewear is committed to making its website accessible to everyone, including individuals with disabilities. If you experience any difficulty accessing any part of our site, please contact us at info@fetcheyewear.com.

9. Social Media Integrations

Our website includes social media features, such as widgets from Instagram or Facebook. These features may collect your IP address and the pages you visit on our site. Interactions with these features are governed by the privacy policies of the respective social media platforms.

10. Opt-Out and Preference Management

To opt out of receiving marketing emails, click the “Unsubscribe” link in our emails or email us at info@fetcheyewear.com.

You can also manage your preferences regarding cookies and tracking technologies through your browser settings or device preferences.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Significant changes will be communicated via email or a prominent notice on our website.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: info@fetcheyewear.com
- Mailing Address: Fetch Eyewear, 2281 NW Glisan St, Portland, OR 97210